Feedback Terms & Conditions

Thank you for providing feedback to us. We love to receive quality feedback on our apartments and rooms as it allows us to prioritise and schedule upgrades to the apartments.

By submitting the feedback form to accept the following terms and conditions:

  1. We reserve the right to use your feedback on our website, marketing, social media and promotions.
  2. If we publish or use your feedback, we will not publish your full name or any personally identifiable information unless you have provided written consent.
  3. Twice a year we will draw a winning entry randomly from all feedback forms submitted to us in the previous 6 months. The winner will be announced via direct email, telephone and/or a post on Facebook.
  4. The winner of the draw will receive a voucher for 1 free night’s accommodation with any paid booking at any time of year.
  5. You must notify us prior to check-in that you are intending to use the discount voucher.
  6. When the voucher is used, the price of the stay is calculated for the period NOT including the free night. For example, a 2 night booking with the 2nd night free would be calculated as the price of a 1 night stay. A 4 night booking with the 4th night free would be calculated as the price of a 3 night booking.
  7. The free night must always be the last night of the booking.
  8. The voucher can not be used with any other discounts. We will still provide our price match guarantee with other booking sites when using the voucher.
  9. The voucher will be valid for use for 12 months from the date it was awarded.
  10. The voucher will become invalidated as soon as you check-in for a stay where you have notified us that you are using the voucher.
  11. The voucher is not transferable and cannot be redeemed for cash.
  12. We reserve the right to modify these terms and conditions at any time. Your feedback will be subject to the terms and conditions that were in effect on the date of your feedback form, or if undated on the date that you checked out.