Group Reservations

Watermark Resort Caloundra welcomes groups to stay with us. This document outlines our terms and conditions for all group reservations.

The hotel reserves the right in its sole discretion to consider multiple reservations made by members of the same group, club, association, family or event as a single group reservation for the purpose of determining the total number of units being reserved.

These group reservation conditions apply to ALL reservations of 5 or more units. Any group reservation with 2 or more units may optionally book under these conditions.

Discount

Discounts from our advertised direct booking rates are provided to all reservations made direct with us under the group terms and conditions. The discount is based on the final number of units actually used after all cancellations and modifications are considered. Deposits must be paid on time for discounts to be received.

Number of units

Direct Booking

Third Party Booking Site

2 to 5 units

5% discount

No discount

6 to 14 units

10% discount

No discount

15 or more units

15% discount

No discount

Deposit & Payment

Deposits must be made at time of reservation. Full payment for all apartments must be made prior to arrival. Conditions of stay at Watermark Resort Caloundra require full payment prior to check-in. To ensure that group check-in is not delayed, please ensure full payment is made prior to arrival.

Discounts are provided on the basis that your group follows all of the terms and conditions of the reservation, including paying all deposits on time and in full. We reserve the right to reduce the discount offered to your group, or cancel the booking completely if deposits are not received in a timely manner.

Payments may be made via:

  • Visa, Mastercard or EFTPOS (no surcharge)
  • American Express (3% surcharge)
  • Direct bank transfer
Timing

Direct Booking

Third Party Booking Site

At time of reservation

$100 deposit per unit

$100 deposit per unit

4 weeks prior to arrival

50% of the total amount

50% of the total amount

1 week prior to arrival

100% of the total amount

100% of the total amount

Cancellations

The following fees apply for cancellations of individual units or the entire reservation. Cancellation periods are measured in clear calendar days prior to the date of check-in.

Direct Booking

Third Party Booking Site

More than 6 weeks before arrival

Free of charge

$100 per unit

Less than 6 weeks, but more than 4 weeks before arrival

$50 per unit

$100 per unit

Less than 4 weeks before arrival

50% per unit *1

100% per unit

From day of arrival

100% per unit

100% per unit

Free cancellation at any time up to 1 week prior to arrival

1 unit

0 units

We permit free cancellation of a single unit up to 1 week prior to arrival in recognition of the difficulty group organisers have in knowing the final numbers until closer to the arrival date.

Notes:
1. If we can re-let the unit for approximately the same length of time and rate, the cancellation fee will be reduced to $50.

Additions & Modifications

We will try our best to fulfil all requests for additions and modifications at no charge, however no guarantee is provided that the modification will be possible.

Room Allocations

We will not guarantee any specific room allocations, however we will allocate rooms to your requirements as best as we are able.

We will supply your group with a list of units with:

  • unit identifier (1, 2, 3, etc) which is unrelated to the actual unit number
  • unit type (2 or 3 bedroom, Standard/Superior/Waterfront/etc)
  • unit bedding style (queen and 2 singles, queen and 4 singles, etc)

The actual allocated room numbers will only be supplied on check-in.

We require you to supply us with a list of all guests and the room identifier that the guest will be allocated to. This will allow us to answer questions from members of the group as to which unit other guests are in, and to manage the distribution and allocation of unit keys.

We reserve the right to cancel a booking

  • If no deposit or insufficient deposit has been received as per the deposit policy, or
  • By giving notice to the client of more than 2 calendar months for bookings up to 10 units or 4 calendar months for bookings of more than 10 units.
  • If the hotel cancels a booking due to the client having insufficient deposit, refund of deposit monies is according to the cancellation policy.
  • If the hotel cancels a booking for reasons other than issues with deposits, all deposit monies will be refunded in full to the client.

Conditions of Stay

Groups are expected to abide by the same conditions of stay that all other guests do. Some of our more prominent rules are:

  • No smoking – we are a completely non-smoking unit complex including our balconies and common areas. Smoking areas and ashtrays are provided for guests who smoke. There will be $200 cleaning charges levied against guests who smoke on balconies or in rooms.
  • No parties – we do not permit any parties in our units or common areas. Guests who have parties may be asked to leave without refund.