All your answers
Where are we located?
Situated in the middle of Caloundra, we are less than 10 minute walk away from Bulcock Beach, Coles and Woolworths supermarkets, and a large variety of restaurants. See the map and details at our contact page.
Are you close to the water?
We are an absolute waterfront building with a private boardwalk right on Pumicestone Passage. There are no roads or public walkways in front of us and you can fish from our boardwalk. Bulcock Beach is our closest patrolled beach and is an easy 10 minute walk. Kings Beach is the closest patrolled surf beach and is a pleasant 25 minute walk along the waterfront.
Is wifi internet free and included?
We provide completely free WiFi internet access in all apartments and common areas to our guests. There are no arbitrary limits on speed or downloads, we know it is just another way for you to relax.
Do you have a heated pool?
We have three pools and a spa in our pool enclosure. One pool and the spa tub are heated all year.
Is parking free and is there a height limit?
Every apartment have 1 allocated car space in the carpark under the building. Waterfront apartments have 2 allocated car spaces (see the apartment list for details).
Motel rooms do not have any guaranteed parking in the undercover carpark, however we can usually allocate a spare parking space when available.
The car park has a height limit of 2.0 metres, and is securely locked at night time but it is left open during office hours.
There is a small external off-street visitor parking area which can be used by over-height vehicles.
Can I smoke at the resort?
No. We are a completely non-smoking resort which includes all of our apartments including the patios and balconies, as well as the pool area, common areas and boardwalk. For guests who do like to smoke, we have a couple of designated smoking areas in the shade with chairs, tables and ashtrays for you.
Can I bring my pet?
Sorry, we know that you love your fur family but no pets are permitted inside units or on the grounds of the resort. Registered service animals are welcome.
When is reception open?
See our contact page for reception hours. Please email or call us if you expect to arrive outside reception open hours.
How do I check-in after reception is closed?
We will leave your keys in an envelope in a key safe outside reception, and send the safe code to you via SMS. Please call us and let us know if you will be arriving after hours. See our contact page for reception hours.
What payment types do you accept?
You can pay using a bank transfer, credit card or cash. We accept Mastercard and Visa credit cards with no surcharge. American Express is accepted with a 3.2% surcharge which is our average cost of acceptance for these cards.
Is a security bond required?
A $200 security bond via a credit card pre-authorisation is required on check-in for all reservations of an apartment. Motel rooms require a $100 security bond on check-in. For more details, please see our page on credit card pre-authorisations.
Do all units have water views?
All of our apartments have water views. Our standard and refurbished units have partial water views from the living room and balcony or patio. Our ocean view units have full ocean views, and our waterfront units have panoramic ocean views.
We advertise our motel rooms has having no views. Although some motel rooms are on ground floor in front of the pools and have water views, and some rooms have partial views from the balcony, we unfortunately cannot guarantee water views for motel room bookings.
Do the units have kitchens?
All of our apartments are self-catered, and have a full size kitchen with large fridge, dishwasher, oven, microwave oven and all necessary pots, pans and utensils. We supply starting pack including detergents, dish cloths and tea towel.
Our motel rooms have only tea and coffee making facilities, not a full kitchette. These facilities include a bar fridge, kettle, toaster and microwave oven but do not have a sink. Water is available from the bathroom – we supply a basin for washing up. We supply all necessary detergents, dish cloths and tea towel.
Do the units have laundries?
All of our apartments are self-catered and have a full size laundry wth both washing machine and clothes dryer. We supply a starting pack of laundry detergent.
Our motels do not have a laundry and there is no guest laundry on-site. There is a coin laundy less than 10 minutes walk from the resort.
Are extra beds available?
All apartments can have at most one extra person for $25/night which includes a quality rollaway bed with all linen and towels.
It is not possible to add an extra bed to our motel rooms.
Are baby cots and high chairs available?
Portacots and highchairs are available for $10 per night with a maximum charge of $40. This price includes linen, bath towels and face washers.
Do you have spa baths in your units?
Do you service units daily or weekly?
All of our apartments are self-catered and serviced weekly. For any stay of 8 nights or longer we will complete a mid-stay full service clean of the apartment including change of linen. For multi-week stays we will service the apartment weekly.
If you would like extra services, or a daily light service, we can provide that at a small cost. Please inquire with reception.
All of our motel rooms have a daily light service where we make the beds and empty the rubbish bins.
Still need help? Send us a note!
For any other questions, please write us at firstname.lastname@example.org or call us on
+61 7 5491 3300