Free Cancellation

During this difficult time, we are taking the worry out of booking by providing a flexible cancellation policy. All bookings made on our direct booking site will have no deposit necessary and free cancellation until 2pm on your day of arrival.

All we ask is that if you can’t make it, that you notify us as early as possible and definitely by 2pm on your day of arrival. If you do not contact us to cancel the reservation and do not arrival, our no show cancellation fee is 30% of the reservation.

Valid until 31 May 2020. After that time our standard (still very flexible!) cancellation policies apply.

Book Direct & Save!

Direct bookings receive a 5% discount from the rates you pay elsewhere! Plus, direct bookings are the most flexible booking with our most forgiving cancellation policy. Use DIRECT as the promotion code at our booking site.

Best Rate Guarantee

We guarantee that you will always get the best rate booking direct with us.

If you find an advertised price cheaper than you can book it direct through us, then we will beat that rate by 5%. If you have made a reservation with us and subsequently find it cheaper within 7 days of first making the reservation, we will beat that rate by 5%.


  • You must call us during business hours to claim on this guarantee.
  • We must be able to verify the rate online at the time you call
  • The rate must be provided by one of our approved agents
  • Rate must be for the same room type, dates and cancellation policy
  • You must book direct with us to receive the discounted rate
  • Not valid with any other offer or discount

Group Bookings

Group bookings made directly with us qualify for cheaper rates and better cancellation terms. Please see our group reservations page for full details.

Win a free night

Submit your guest feedback form to reception and you will be entered into the quarterly draw to win a free nights accommodation. See our Feedback Terms & Conditions for full details.

Low Season Long Stay

Enjoy generous discounts for all stays of 15 nights or longer in standard or superior apartments.


  • Valid for unit types: Standard 2, Standard 3, Superior 2, Superior 3
  • Discount: 15+ nights = 8%, 22+ nights = 12%, 29+ nights = 16%
  • Booking must be made direct with hotel not via third party booking agency
  • Valid only outside Queensland school vacations
  • Valid for new bookings only
  • Not valid with any other offer or discount
To take advantage of any of these offers, please contact us directly using the link below.
When you know what you want.
Questions or special requests?