COVID-19 Policy

We understand that COVID-19 is throwing a spanner in all of our plans. When you book direct with us, we already take care of you with a more flexible policy than other websites, but in addition we add extra guarantees for this time.

If due to a change in government rules after you made your booking you are no longer legally able to come and stay with us, email us within 48 hours of that change in law and tell us that you cannot come and need to cancel. We will provide you with a free of charge cancellation with a full refund, or full credit if you prefer.

If you do not email us to cancel the reservation within 48 hours of the change in law, the standard cancellation policy will still apply, however we are happy to still provide you with a full credit for your deposit.

Please note that this guarantee applies only to bookings made directly with us via our direct booking site or telephone. Bookings made via third party agencies are treated according to the cancellation policy that you booked under.

Best Rate Guarantee

We guarantee that you will always get the best rate booking direct with us.

If you find an advertised price cheaper than you can book it direct through us, then we will beat that rate by 5%. If you have made a reservation with us and subsequently find it cheaper within 7 days of first making the reservation, we will beat that rate by 5%.


  • You must call us during business hours to claim on this guarantee.
  • We must be able to verify the rate online at the time you call
  • The rate must be provided by one of our approved agents
  • Rate must be for the same room type, dates and cancellation policy
  • You must book direct with us to receive the discounted rate
  • Not valid with any other offer or discount

Book Direct & Save!

Direct bookings receive a 5% discount from the rates you pay elsewhere! Plus, direct bookings are the most flexible booking with our most forgiving cancellation policy. Use DIRECT as the promotion code at our booking site.

Group Bookings

Group bookings made directly with us qualify for cheaper rates and better cancellation terms. Please see our group reservations page for full details.

Win a free night

Submit your guest feedback form to reception and you will be entered into the quarterly draw to win a free nights accommodation. See our Feedback Terms & Conditions for full details.

Low Season Long Stay

Enjoy generous discounts for all stays of 15 nights or longer in standard or superior apartments.


  • Valid for unit types: Standard 2, Standard 3, Superior 2, Superior 3
  • Discount: 15+ nights = 8%, 22+ nights = 12%, 29+ nights = 16%
  • Booking must be made direct with hotel not via third party booking agency
  • Valid only outside Queensland school vacations
  • Valid for new bookings only
  • Not valid with any other offer or discount
To take advantage of any of these offers, please contact us directly using the link below.
When you know what you want.
Questions or special requests?